Client Relations
Working with clients from the initial introduction through project completion, so responsive communication is somebody’s actual job rather than an afterthought between site visits.
Family-run since 2009 Laguna Hills & Orange County
Meet the People Behind the Work.
Restoration is a relationship business as much as a technical one. PCH Restoration Team is family-run and locally operated, which means the people who introduce themselves at the start of a project are the same people accountable for it at the final walkthrough.
- CSLB General Contractor #935386
- Family-Run & Locally Operated
- HOA & Property Manager Experience
- Mitigation + Rebuild, One Team
20+ yrsRestoration industry experience
2009Family-run from the beginning
#935386California contractor license
24/7Live emergency dispatch
Client relations
Brian ByersClient Relations Manager
More Than 20 Years in Southern California Restoration
Brian Byers serves as Client Relations Manager for PCH Restoration Team, bringing more than 20 years of experience in the restoration industry.
Throughout his career, Brian has worked with respected industry leaders throughout Southern California, developing extensive experience in water damage restoration, mitigation, reconstruction, project coordination, estimating, and client relations. That background gives him a strong understanding of both the technical side of restoration and the importance of clear communication through the entire process.
At PCH Restoration Team, Brian focuses on building and maintaining long-term relationships with property managers, HOA communities, board members, real estate professionals, and industry partners. He works closely with clients from the initial introduction through project completion, helping ensure they receive responsive communication, dependable service, and the level of attention expected from the PCH team.
A Southern California native, Brian grew up in Laguna Niguel and attended UC Irvine. Outside of work he enjoys surfing, skateboarding, BMX, baseball, camping, hiking, car shows, racing, and spending time outdoors — which is a large part of why the coastline PCH works along is not an abstraction to him.
20+ YearsExperience across the restoration industry in Southern California.
HOA & PMMuch of his career spent inside the HOA and property management community.
Local RootsSouthern California native, raised in Laguna Niguel, attended UC Irvine.
Start to FinishInvolved from the first introduction through project completion.
Day to day
What Brian Handles on a PCH Project
Brian is the relationship side of a technical business — the person making sure owners, managers, and boards understand what is happening on their property and what comes next.
Project Coordination
Two decades of coordination and estimating experience across mitigation and reconstruction, which is what lets him answer scope and sequencing questions without a callback.
HOA & Property Management
Long-standing relationships with property managers, HOA communities, and board members — the audiences that need per-unit documentation and board-ready scopes.
Industry Partnerships
Active in networking, industry events, trade organizations, and client education throughout Orange County and Southern California.
Who he works with
Built Around the People Who Manage Property, Not Just Own It
The relationships Brian maintains
- Property managers running multiple communities
- HOA communities and their board members
- Real estate professionals with clients mid-transaction
- Industry partners across Orange County and Southern California
What they get from that
- Responsive communication from a named point of contact
- Dependable service on a schedule people can plan around
- The level of attention expected from the PCH team
- One accountable company from mitigation through rebuild
Why this page exists: restoration decisions are usually made under pressure, often by someone answering to a board or an owner. Knowing who you are calling — and that they will still be on the project next week — is part of the service.
Getting in touch
How to Reach the PCH Team
Every enquiry — emergency, inspection, HOA loss, or reconstruction question — comes through the same line, and gets routed to the right person on the team.
- Active Water EmergencyCall 949-617-1111 for live 24/7 dispatch. Say where the property is and whether water is still moving into another space.
- HOA, Board or Property Manager EnquiryAsk for Brian. Multi-unit losses, common-area versus unit scopes, and board-ready documentation are the work he handles most.
- Inspection, Estimate or Rebuild QuestionUse the contact page for anything that is not urgent, including moisture concerns and build-back scoping.
Quick answers Who is my point of contact? Brian Byers, Client Relations Manager, from first introduction through project completion. Are you a franchise? No. PCH is family-run and locally operated. Do you work with HOA boards? Yes — much of Brian’s career has been inside the HOA and property management community.
About our team
Questions People Ask About Who They Are Hiring
Who will I be dealing with on a PCH project?
PCH Restoration Team is family-run and locally operated, so you deal with the same company from the first call through the final walkthrough. Brian Byers, our Client Relations Manager, works with clients from the initial introduction through project completion, and stays the relationship point of contact for property managers, HOA boards, and industry partners.
Does PCH Restoration Team have experience with HOA boards and property managers?
Yes. Brian has spent much of his career working within the HOA and property management community throughout Orange County and Southern California, and PCH regularly handles shared-wall and multi-unit water losses that need per-unit documentation and board-ready scopes.
Is PCH Restoration Team a franchise?
No. PCH Restoration Team is family-run and locally operated from Laguna Hills, working under PCH Construction Services Inc., California contractor license CSLB #935386.
Last updated: August 2026
Talk to a Person, Not a Dispatch Queue
For an active water emergency, an HOA or multi-unit loss, a property assessment, or a reconstruction question, call PCH Restoration Team anytime.